Frequently asked questions and important information
Important Information
First time clients must book a deep clean the first booking
Prices may vary depending on the job
Contact via email [contact@divineshine.net] or iMessage
Work Phone 334-704-4304
Photos and Walk Throughs are highly suggested for adequate quotes
Here’s a list of common questions and answers
1. What types of cleaning services do you offer?
We offer a wide range of services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and post-construction cleaning. If you have a special request, feel free to contact us to discuss your needs!
2. Are your cleaning products safe?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. We prioritize the health and well-being of everyone in your space.
3. How much do your cleaning services cost?
The cost depends on the size of the space, the type of cleaning service, and the frequency of service. We provide free estimates and can offer a customized quote based on your specific needs.
4. Do I need to be home during the cleaning?
No, you don’t need to be home. Our team can clean your space while you’re away, but if you prefer to be present, that’s perfectly fine too! We ensure that our team is trustworthy and reliable.
5. How long does a typical cleaning take?
The duration of the cleaning depends on the size of your space and the level of cleaning required. For a standard home cleaning, it usually takes 1-3 hours. We can give a more accurate time estimate after assessing your needs.
6. Do you bring your own cleaning supplies?
Yes, we bring all the necessary cleaning equipment and supplies. If you have any preferences or specific products you’d like us to use, just let us know!
7. What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority! If you’re not happy with any aspect of the cleaning, please let us know within 24 hours, and we’ll come back to make it right at no extra cost.
8. Are your cleaners insured?
Yes, all of our cleaners are fully insured and trained to handle all types of cleaning tasks. You can have peace of mind knowing that your space is in safe hands.
9. How often should I schedule a cleaning?
The frequency of cleaning depends on your personal preference and needs. Some customers opt for weekly, bi-weekly, or monthly cleanings, while others may need a one-time deep clean. We can work with you to set up a cleaning schedule that fits your lifestyle.
10. Can I request special cleaning tasks?
Absolutely! If you have special requests, such as cleaning a specific area, appliance, or task, just let us know when booking, and we’ll be happy to accommodate.